New Zealand Encompassed

All travellers who purchase a holiday arranged by  Discovery Tours/McPhail Travel hereafter called “The  Company” (a division of MANITOBA LTD 3426760) must  agree to be bound by the following which forms the  terms of your contract for travel. Payment of your deposit is acknowledgement of these terms and  conditions, and that you are in agreement with them.  
(1) The Company cannot guarantee that  accommodations, food, beverages, ground  transportation, airline, ferry, rail, or similar services  (herein after referred to as “services”) will be exactly as  represented in their promotional literature. Great care is  taken in the contracting of all “services”, but we cannot  be responsible for the errors or omissions of the  supplier(s) of said “services”. In the event that a  supplier fails to honour their contract with us, we  reserve the right to alter, change or cancel any  “services” which you have already purchased. When  such a change occurs, the Company will do its utmost to  provide comparable “services”, although we cannot be  liable for any difference in the quality or enjoyment  except to the extent of a lower dollar value of the  substituted “service”. If the Company is forced to  cancel your holiday, our liability is limited only to a  refund of the monies received by us. 
(2) TRAVELING OUTSIDE CANADA: When one  travels to a foreign country it is for the pleasure of  discovering a different culture & lifestyle. By booking  this holiday you have opted to sample a foreign culture  and things WILL NOT be the same as they are at home! 
(3) It is not unusual for minor repair work or guestroom  refurbishment to be ongoing at established  hotels/resorts and that this will occur without prior  notice to the Company thus is beyond our control. If we  are pre-warned of potentially disruptive on-site  construction, be assured that all efforts will be made to  rectify the situation. 
(4) All “services” as described within our literature and  website are based upon information provided to us in  good faith, by our suppliers. Since our  
brochure/tentative itineraries are printed several months  prior to travel there may be the odd occasion that an  amenity/facility/hotel/restaurant/cultural visit is not  available during your stay. Such changes may be noted  only in our Final Itinerary which is forwarded with the  final tour documents, or even thereafter according to  local circumstances. Subsequently a substitute will be  arranged. 
(5) FOOD: Travellers should be aware that meals  included in our tours will be of a different style and  standard than we are used to at home. We accept  
requests at the time the initial reservation but  unfortunately we cannot guarantee that special diets will  be adhered to as it may not be possible in some  locations. Special diet must be discussed at time of  booking.  
(6) BAGGAGE & PORTERAGE One “large” or “main”  piece of luggage per person is allowed on our tours.  This is in addition to your “carry-on” or day bag (for  camera, water, etc). The large/main bag must not  exceed 23 kg (50 lb) and be of a standard size; i.e.  reasonable in its dimensions such that you are able to  manage it on coaches, trains and/or aircraft, and when  porters are not available. This baggage must also  conform to the limitations set by the airline with which  you are travelling (contact the airline if in doubt). Some  tours have stricter baggage restrictions as outlined in  your pre-trip information package. Your Tour Leader will  collect a fee if an additional piece of luggage is carried  or if your bag exceeds the allowed weight. Porters may  NOT be available at all hotels, airports, ferry terminals,  etc, or at some destinations entirely. 
(7) COMPLAINTS whilst on holiday must first be  brought to the attention of your Tour Leader. We must  be allowed an opportunity to rectify satisfactorily any  adverse situations BEFORE your return home. The  Company will not be responsible for any complaints or  breaches of contract whatsoever if the traveler does not  notify us of same IN WRITING within 30 days of the  group return date home. We may require 4 weeks to  investigate and respond to any written complaints. 
(8) TRAVEL DOCUMENTS: Customers must be in  possession of valid passports and any visas, permits and  certificates required for the whole of their trip and 6  months after the return date, and shall arrange such  vaccinations as are normally recommended for the  countries through which they intend to travel including  those vaccinations recommended by the Company.  Information as to climate, clothing, baggage etc. is  given in good faith but without responsibility on the part  of the Company.  
(9) AIRLINE CLAUSE: This brochure/website is  issued on the sole responsibility of The Company. It is  not issued on behalf of and does not commit the airlines  mentioned therein or any airline whose services are  used during the course of the trip. Airlines reserve the  right to change flight schedules and seat assignments at  anytime. It is your responsibility to reconfirm all flight  times 12-72 hours prior to departure. You must check in  3 hours prior to departure for all transborder and  international flights. You must check in 2 hours prior to  departure for all domestic flights. We are not  responsible for any flight delays, flight schedule  changes, oversold flights or missed connections which  may result in out of pocket expenses. 
(10) HOTEL RATINGS of 2 to 4 stars are utilized. The  ratings are based upon local government ratings and  our own company rating. Hotels ARE DIFFERENT than  their similarly rated North America counterparts and  their quality and amenities change frequently. We  reserve the right to change hotels from those featured  in our tentative itineraries/brochure - either in terms of  a lateral move or an upgrade.
(11) SINGLE TRAVELLERS do pay more than those  traveling alone as the cost of the room is not shared by  two people. However, this does not mean that you will  receive a larger or two-bedded guestroom. 
(12) PHYSICAL LIMITATIONS: The Company  reserves the right to accept, reject or retain any  traveller who, in our opinion, is likely to, or does,  infringe on the rights, welfare or enjoyment of others.  Discovery Tours are relatively active vacations and while  there will be plenty of time to relax, there will also be  much to see and do. A number of the included  excursions generally require a good deal of walking and  navigation of numerous steps. Access to sites visited for  guests with physical limitations are sometimes  restrictive, and in some cases impossible. To enjoy any  of our holidays to the fullest possible extent, you must  be in excellent physical condition. Tour participants who  require any assistance must be accompanied by a  companion who is capable of and totally responsible for  providing such assistance. Participation in all aspects of  the tour is at the tour member’s own risk.  
(13) FINAL TRAVEL DOCUMENTS will normally be  sent out 14 days prior to the Group Departure Date. 
(14) BROCHURE PRICING: Tour prices are based  upon prevailing currency exchange rates and while  every effort is made to maintain these prices The  Company does reserve the right to implement a  surcharge in the event of adverse variations in currency  conversions. Similarly, airfares are subject to change If  through currency fluctuations or airfare increases, our  package price is increased in excess of 10%, you have  the right to cancel your holiday without penalty. If the  package price is increased less than 10%, the difference  must be paid and if you choose to cancel, cancellation  penalties as per the chart below will be applied. Full  prepayment does not protect against currency  surcharges, airfare or tax increases. 
(15) ALTERATIONS to EXISTING RESERVATIONS: Once your holiday has been fully confirmed and under  deposit, any changes made to the existing reservation  will incur a change fee of $30.00 per person. 
(16) CANCELLATION OF RESERVATION: Should  you choose to cancel your holiday The Company must  receive notification in writing. The following penalties  apply:  
TOUR CANCELLATION PENALTIES ASSESSED PER  PERSON: 
65 DAYS or more prior to departure: Deposit  64 to 31 days 50% TOUR COST 
30 days or less 100% TOUR COST 
Note: Airlines have varying cancellation penalties and  their rules and penalties will prevail. 
NO REFUND FOR UNUSED TOUR SERVICES. 
(17) TRAVEL INSURANCE: Medical Insurance is  mandatory and if you do not purchase insurance  through the Company, proof of correct coverage must  be provided to the Company. Options and costs will be  discussed prior to booking. Cancellation and trip  interruption insurance is strongly recommended. Travel  insurance offers peace of mind and financial protection  against unforeseen events that might prevent your  travel or completion of your trip. 
IMPORTANT: While we do our utmost to ensure  information on our website and brochure is accurate,  typographical errors re pricing, dates. 
(18) What happens if I or another guest test  positive for COVID while on tour? 
Every destination has different protocols in place to deal  with COVID cases, therefore every situation is unique.  We follow guidelines of the local health authorities  where we are travelling and work with partners and  staff to take care of our guests. 
- If a guest tests positive for COVID during the tour,  they will be asked to leave the tour in accordance with  local regulations. The tour will continue its planned  itinerary. 
- Our head office will make accommodation  arrangements for the durations of any required  quarantine and evaluate any necessary updates to the  return travel arrangements. 
- Guests are responsible to pay all up-front costs for the  expenses they incur during their quarantine stay,  including the hotel room, meals and additional cost for  airfare (if necessary) and any ancillary charges. - It is therefore important that guests ensure they have  all the resources available (i.e. credit card), to provide  for themselves financially. Guests that have purchased  Travel Insurance, upon returning home, can file a claim  and submit their expenses to the insurance company. 
 

Singles wishing to share: We often get requests for single travellers wishing to share accommodation. If you are interested in traveling with a companion please let us know and we can try to match you up with a suitable traveling partner.

Transfers: To and from the airport to your hotel are included on the tour dates. Airport transfers can be arranged for a cost when you purchase extra nights before or after the vacation.

Insurance: Medical insurance is mandatory. Cancellation and trip interruption insurance is optional. Premiums depend on your age, the length of time away and the cost of your tour and insurance will be discussed and quoted at the time of booking.

Payment Schedule:

Tour Deposit: $300.00 per person.

Forms of Payment: Cheque, Visa and Master Card or by e-mail. Payments made by credit cards will be subject to a 3 percent processing fee. For information regarding e-mail payments contact your financial institution. It is easy and convenient.

Cancellation Policy: In the event that you have to cancel you must notify Discovery Tours immediately in writing. The following scale of charges will apply according to the date that notice is received. Air fare penalties may differ and will be discussed at the time of ticket purchase.